Draft, to be reviewed before launch
Privacy
Privacy, in plain language
Labsky helps therapy and counseling practices respond to and book new clients. This page explains what information Labsky handles, where it lives, who can see it, how long it's kept, and what we never do with it.
What Labsky collects
Only what's needed to answer an inquiry and book an appointment:
- Name and contact details (email, phone)
- The client's answers to the practice's screening and preference questions
- Insurance details needed for an eligibility check, or self-pay details for a Good Faith Estimate
- The chosen appointment time and clinician
- The conversation with Labsky itself
Labsky does not ask for diagnoses or clinical history.
Where it's stored
Every practice signs a Business Associate Agreement with us before going live. We sign BAAs with every vendor that handles client information before any practice goes live. Client information is encrypted in transit and at rest.
When a practice connects its EHR (such as IntakeQ), new client and appointment details are also sent to that practice's own system.
Who can see it
Access is limited to the people who need it to support the practice the client contacted. Details will be set in each practice's agreement.
We do not sell information, and we do not share it with anyone else unless the law requires it.
How long it's kept
Details will be set in each practice's agreement.
Nothing goes to ad platforms
Labsky uses no ad tracking. Nothing from a client's conversation is shared with advertising platforms, and this website has no tracking pixels, ad scripts or third-party analytics.
Safety
If someone mentions being in crisis, Labsky shows the 988 Suicide & Crisis Lifeline and emergency guidance and stops booking. Labsky never interprets a client's mood, and the practice decides who becomes a client.
Questions
Labsky is a product of WaitStop Software Company LLC. Questions about privacy: tahmina@labsky.ai.