Your practice's virtual intake coordinator.
Labsky answers new client inquiries in seconds, day or night. It matches people with the right clinician, checks insurance, books the free consultation or first session, and sends intake forms, so your team can focus on care.
Built for HIPAABAA signed with every practiceNo ad tracking, ever
New client inquiry
Sunday, 9:42 pm
Hi, I'm looking for someone to talk to about anxiety. Do you take Aetna?
Thank you for reaching out. Yes, two of our clinicians are in network with Aetna. A few quick questions so we can find the right fit.
Here are some open times for a free 15-minute consultation:
Today and with Labsky
The work behind every new client
Each new inquiry brings the same handful of tasks. Here is how they usually go, and how they go with Labsky.
First reply
Today
A contact form or voicemail waits for office hours, often a day or more on weekends.
With Labsky
A reply within seconds, any hour.
Back-and-forth calls
Today
Phone tag to find a time that works for the client and an available clinician.
With Labsky
Open times shown in the chat; the client picks one.
Matching
Today
Staff compare specialties, insurance panels, availability and preferences by hand.
With Labsky
Matching on what the client asked for, within seconds, using your clinicians' profiles.
Insurance verification
Today
Calls or portal checks that can take many minutes per client, often after the client has already waited.
With Labsky
Eligibility checked electronically in seconds for most insurers, with an estimated cost shown; anything unclear is flagged for your team.
Payment and paperwork
Today
Chasing deposits, Good Faith Estimates for self-pay clients, and sending intake forms by hand.
With Labsky
Deposit or copay collected at booking, Good Faith Estimate generated, intake forms sent in the confirmation.
Losing people to the wait
Today
Some people book elsewhere while they wait for a callback.
With Labsky
They're booked while they're still ready.
Response times are typical estimates. Some insurers and situations still need a person, and Labsky hands those to your team.
How it works
From the first message to the first session
- 1
Welcomes new and returning clients
A calm, clear first reply on your website, at any hour.
- 2
Asks your fit questions
The screening questions you choose, in your practice's words.
- 3
Matches with an available clinician
Based on what the client asked for and your clinicians' profiles and open times.
- 4
Checks insurance or offers self-pay
An electronic eligibility check, or self-pay with a Good Faith Estimate.
- 5
Books and confirms
Books a free consultation or the first session, takes the deposit, and sends confirmations and intake forms.
Your way
Built around how your practice works
All optional, and set up with you.
- Free consultation calls, direct booking, or both
- A follow-up after the free call, and a clinician check-in on fit
- Returning clients sent to your client portal, or booked directly when your EHR allows it
- Insurance checks or self-pay only
- Your own screening questions, hours, rates and cancellation policy
- Private client feedback, and optional review requests that you turn on or off and send only to the clients you choose
Your EHR
Works with your records system
Where your EHR allows it, Labsky connects directly: new clients and appointments are created in your system, and intake forms go out with the confirmation by email and text and are saved to your records.
IntakeQ is supported first. For other systems, Labsky hands off a clear summary for your team.
Privacy and security
Your clients' privacy comes first.
People reaching out for therapy are trusting you with something personal. Labsky is built to protect that trust.
BAAs before go-live
Every practice signs a Business Associate Agreement with us before going live. We sign BAAs with every vendor that handles client information before any practice goes live.
Built for HIPAA
Client information is encrypted in transit and at rest, and access is limited to the people who need it to support your practice.
No ad tracking, ever
Nothing from a client's conversation is shared with advertising platforms.
Only what booking needs
We collect only what booking needs: no diagnoses, no clinical history.
Crisis resources always come first
If someone mentions being in crisis, Labsky shows 988 and emergency guidance and stops booking.
You stay in charge
Labsky never interprets a client's mood, and you decide who becomes a client.
Read the details in our privacy policy.
Low cost, explained simply
Labsky works every evening and weekend for less than a few hours of staff time each month.
Founding practice offer
60-day pilot for the first 5 practices.
- $149/month during the pilot, then from $299/month
- Setup fee waived
- Cancel anytime